Our Inside Sales Associates (ISA) convert your leads into prospects so you and the rest of your team can focus on making sales! There is a combination of effective techniques, the primary one being to call the lead as soon as possible after the lead comes in. 

What is Inside Sales?

Simple: Inside sales is remote sales. Outside sales or traditional field sales is done face-to-face. The traditional face-to-face sales model where salespeople went to the client’s location of business to engage in the sales process. 

Inside sales is not telemarketing.Telemarketing is a scripted, single-call-close.

Inside sales is far more efficient and more effective at creating revenue in small and mid-size businesses over the phone and through Social Media Marketing.

Inside sales is not scripted. It requires multiple calls or “touches” to create a sales close, involves medium or large ticket goods and services, and targets high-end business-to-consumer (B2C) transactions.

Inside sales is very effective for real estate companies who use an ISA to set an appointment with a Buyer or Seller for the agent to physically meet with them.

Other benefits to real estate agents may include prospecting expireds and FSBOs, calls to your sphere and past clients.

Inside sales is professional sales done remotely or virtually. An ISA is not a telemarketer who calls at dinner time and won’t hang up until you have said “no” many times.

Research shows only 27% of web-based leads ever get contacted by a sales rep. What an opportunity to capture at least 73% of your competitors business! Why even have a website if you are not going to follow up with the leads it generates?


The biggest challenge of Inside Sales Associates is ‘Finding Good Leads.’ It’s All About The Leads. Oh, and calling people back… quickly and persistently.

At Global OfficeWorks, our experienced customer service oriented ISA’s are able to:

  • Set qualified appointments for your sales team.
  • Learn and integrate various calling scripts
  • Provide a strong work ethic
  • Knowledge and experience with different CRM software to track and manage contacts and data bases
  • Strong written and verbal communication skills