15 Tips for working with your Virtual Assistant

1. Manage your VA the same way you would manage yours in house staff.
2. Build a personal relationship with your VA’s.
3.Delegate! Never do the same task more than twice! Record a desktop video of you performing the task you will be assigned, (with a transcript), then delegate it.
4. Utilize a Project Management System. Do not rely on emails & chats.
5. Speak to your VA every day.
6. Regularly review their End of Shift Reports.
7. Put everything in the cloud. Remote access to your computer is slow, cumbersome and uses excessive bandwidth.
8. Clearly define your tasks. Provide detailed steps that define how you want each task completed. A flow chart is often helpful.
9. Give positive feedback. When you provide feedback to them on what they’re doing ALWAYS find something positive to say about what they did BEFORE you give negative feedback.
10. Don’t assume anything!
11. Become aware of the cultural differences between you and your staff. Act accordingly.
12. Assign repetitive tasks.
13. Use templates whenever practicable.
14. Make sure your VA understands the “Big Picture” and “Why” they are doing each task for you.
15. Understand your VA and learn what drives them to come to work every day.

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